Privacy Policy

Sydney Headlight Restoration (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Name, address, email address, and phone number.
Vehicle details relevant to providing our services.
Payment information (processed securely through third-party providers – we do not store full card details).
Any information you provide when contacting us, requesting a quote, or booking a service.

We do not intentionally collect sensitive information unless it is directly relevant to our services and you provide it voluntarily.

How We Collect Information

We collect personal information directly from you when you:

Contact us by phone, email, or through our website.
Request a quote or book a service.
Make payment for our services.

We may also collect non-identifiable information (such as website analytics data) through cookies or similar technologies to improve our website performance.

How We Use Your Information

We use your personal information for purposes including:

Providing and completing our headlight restoration services.
Responding to enquiries and sending quotes.
Managing bookings and payments.
Sending warranty or service-related information.
Improving our services and website.
Meeting legal and regulatory obligations.

We will not use your information for direct marketing without your consent.

Disclosure of Information

We may disclose your personal information to:

Our employees, contractors, and service providers where reasonably necessary to deliver our services.
Payment processors and IT support providers.
Government agencies or regulators if required by law.

We will never sell or rent your personal information to third parties.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no data transmission over the internet can be guaranteed as fully secure. You provide information at your own risk.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Requests can be made by contacting us directly.

Overseas Disclosure

We do not typically disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure your information is handled in accordance with the APPs.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us.